{"id":6818,"date":"2026-05-15T23:31:29","date_gmt":"2026-05-15T23:31:29","guid":{"rendered":"https:\/\/siliconvalleymovingpost.com\/?p=6818"},"modified":"2026-05-15T23:31:29","modified_gmt":"2026-05-15T23:31:29","slug":"unitedhealth-tracks-workers-ai-use-in-push-to-transform-company","status":"publish","type":"post","link":"https:\/\/siliconvalleymovingpost.com\/?p=6818","title":{"rendered":"UnitedHealth tracks workers\u2019 AI use in push to transform company"},"content":{"rendered":"
\n

By John Tozzi and Olivia Fletcher, Bloomberg News<\/strong><\/p>\n

UnitedHealth Group Inc. is tracking how often some employees use artificial intelligence tools as part of a push to embed the technology throughout its operations, according to people familiar with the matter.<\/p>\n

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The company is monitoring whether some workers in its Optum services division perform at least one query a day with programs such as OpenAI\u2019s ChatGPT or Microsoft Corp.\u2019s Copilot, said the people, who asked not to be named discussing internal operations.<\/p>\n

UnitedHealth is investing in AI \u201cto fundamentally transform how we organize, operate, and work as a company moving forward,\u201d a spokesperson said. The company has implemented more than one thousand AI use cases and boosted training on the technology for employees and external customers, the spokesperson said.<\/p>\n

A company document on AI training reviewed by Bloomberg described an engagement dashboard to track usage, training progress and \u201cidentify adoption gaps.\u201d It also said the company\u2019s AI applications had avoided the need for more than 15 million calls, adjudicated hundreds of millions of claims, and contributed more than 150 million lines of code. The document also included positive feedback from people who had been through the training, called AI Dojo.<\/p>\n

AI is central to UnitedHealth\u2019s plan to rebuild confidence on Wall Street after its profits collapsed last year. The healthcare conglomerate has touted AI\u2019s potential to improve the fragmented U.S. healthcare system. Last year the company started testing a system called Optum Real that\u2019s intended to speed up how medical claims are processed.<\/p>\n

The technology is \u201cadvancing even faster than people can appreciate or understand,\u201d Chief Financial Officer Wayne DeVeydt said at a recent conference. The company is focused on \u201cspeed and agility,\u201d he said. \u201cWe think there\u2019s a window here where we can lead the industry in ways that others cannot.\u201d<\/p>\n

UnitedHealth is investing $1.5 billion in AI this year and is seeing at least a 2-to-1 return on those investments, with positive returns within the first year, DeVeydt said in April.<\/p>\n

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\n<\/div>\n

Analysts at Raymond James pointed to the potential for AI initiatives to increase the company\u2019s profits when they upgraded the stock to a buy-equivalent rating in April.<\/p>\n

UnitedHealth\u2019s latest annual report included a new disclosure related to AI: \u201cOur increasing use of AI presents legal, regulatory and business risks,\u201d the company said. It also cited the potential for \u201cinaccurate, incomplete or biased output\u201d to affect operations or financial results.<\/p>\n

UnitedHealth has seen big technology strategies backfire before. When the company announced a $13 billion deal with Change Healthcare in 2021, it pledged the deal would \u201csimplify core clinical, administrative and payment processes\u201d to improve healthcare while cutting costs.<\/p>\n

In 2024, Change was struck by a massive cyberattack that paralyzed healthcare payments. The hack, traced to an account that didn\u2019t have basic cybersecurity precautions turned on, ultimately exposed data from 190 million Americans, more than half the nation\u2019s population.<\/p>\n

\n<\/div>\n

\u00a92026 Bloomberg L.P. Visit bloomberg.com. Distributed by Tribune Content Agency, LLC.<\/p>\n

Read more Supreme Court rejects Virginia\u2019s bid to restore congressional map favoring Democrats<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

AI is central to UnitedHealth\u2019s plan to rebuild confidence after profits collapsed last year.<\/p>\n","protected":false},"author":1,"featured_media":6817,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-6818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"yoast_head":"\nUnitedHealth tracks workers\u2019 AI use in push to transform company - Silicon Valley Moving Post<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/siliconvalleymovingpost.com\/?p=6818\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UnitedHealth tracks workers\u2019 AI use in push to transform company - Silicon Valley Moving Post\" \/>\n<meta property=\"og:description\" content=\"AI is central to UnitedHealth\u2019s plan to rebuild confidence after profits collapsed last year.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/siliconvalleymovingpost.com\/?p=6818\" \/>\n<meta property=\"og:site_name\" content=\"Silicon Valley Moving Post\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-15T23:31:29+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/#\\\/schema\\\/person\\\/636e2e5a10a21cf87fe6eb5951e8a6b7\"},\"headline\":\"UnitedHealth tracks workers\u2019 AI use in push to transform company\",\"datePublished\":\"2026-05-15T23:31:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818\"},\"wordCount\":549,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/4407daad35b633ce461867eb83a72e76.webp\",\"articleSection\":[\"Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818\",\"url\":\"https:\\\/\\\/siliconvalleymovingpost.com\\\/?p=6818\",\"name\":\"UnitedHealth tracks workers\u2019 AI use in push to transform company - 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